Processing: 1 to 3 working days (usually the same day during the week)
Delivery time: 7 to 14 working days after dispatch
Tracking: You will receive an email with the tracking number as soon as the package is on its way.

Right to return within 30 days: exchange possible
Cancellation: possible as long as the order has not yet been sent
Return address: please contact customer service
Refund: within 14 days of receiving the return
Return costs: borne by the customer (25–30 €)
Conditions: unworn, unwashed product with original tags
Does it not fit? We will send a free replacement
Defective/incorrect products? Photo + order number to customer service – we will send a free replacement

Size selection recommendation:
We want to ensure the fit is perfect. Therefore, we recommend ordering 1–2 sizes larger than your usual size. Our size chart is a helpful tool, and we encourage you to review it before placing your order. If you cannot find the size chart, please contact us – we will gladly assist you!

Please note:
If you do not use the size chart, we cannot be held responsible if the product does not fit as expected. We are here to help – do not hesitate to contact us if you need support.

Material information:
At Stellara, we place great importance on availability and style to offer fashionable items at reasonable prices. To achieve this, we use a combination of economical materials that help keep costs low while maintaining quality. Here are some examples of our material blends:

Wool: A blend of real wool and synthetic wool
Cotton: A blend of cotton and polyester
Linen: A combination of linen, cotton, and polyester
Cashmere: A blend of exceptionally soft wool and acrylic

Our shoes are made from a combination of high-quality materials, including genuine and vegan leather, durable soles, and comfortable linings that provide the perfect balance of style, durability, and comfort. We believe this approach creates the ideal balance between quality, longevity, and price. If you have questions about specific materials, do not hesitate to contact us – we are always happy to help!

Color information:
Please remember that slight color differences may occur between the displayed photos and the actual product due to lighting and screen settings. We make every effort to maintain the highest possible accuracy and thank you for your understanding. If you have any questions, we are, of course, always at your disposal!