Terms of Service

ARTICLE 1 - DEFINITIONS

The following definitions apply in these General Terms and Conditions of Sale:

Withdrawal period: the time during which the consumer can exercise the right of withdrawal from the contract;

Consumer: a natural person who does not act within professional or business activity and concludes a distance contract with the entrepreneur;

Long-term contract: a distance contract covering a series of deliveries of products or services within a specified period;

Durable medium: any device enabling the consumer or entrepreneur to store information in a way that allows its later retrieval without changes;

Right of withdrawal: the possibility the consumer has to terminate a distance contract within the withdrawal period;

Entrepreneur: a natural or legal person offering products and/or services to consumers at a distance;

Distance contract: a contract concluded within a sales system organized by the entrepreneur, in which from the moment the offer is made until the contract is concluded, only means of distance communication are used;

Means of distance communication: a method of concluding a contract without the physical presence of the consumer and the entrepreneur in the same place;

General terms and conditions: these general terms and conditions of sale applied by the entrepreneur.

ARTICLE 2 - COMPANY IDENTITY

Stellara.pl

Address: Dębowa 4C, 78-449 Kłomino, West Pomeranian Voivodeship, Poland
Email address: info@stellara.pl
Phone number: +48 732 071 760

ARTICLE 3 - SCOPE OF APPLICATION

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before concluding a distance contract, the consumer receives the full text of these terms and conditions. If this is not possible, the consumer is informed before concluding the contract where they can review them and that they will be made available to them immediately upon request.

When concluding a contract electronically, the terms and conditions will be made available to the consumer in a way that allows them to be saved on a durable data carrier. If this is not possible, before concluding the contract, the consumer will be informed where they can download them and that they can receive them electronically or in another form free of charge.

If, in addition to these general terms and conditions, additional conditions apply to a specific product or service, in case of conflict between them, the consumer may always benefit from the more favorable version.

In the event that one or more provisions of these general terms and conditions are found to be invalid or unenforceable, the remaining provisions shall remain in force. The invalid clause will be replaced by a provision as close as possible to its original purpose.

Any situation not regulated by these terms and conditions should be resolved in accordance with their general spirit.

ARTICLE 4 - OFFER

If the offer is time-limited or subject to special conditions, this will be clearly indicated.

The entrepreneur reserves the right to change or withdraw the offer at any time.

The offer contains an accurate description of the products or services offered. The description is detailed enough to enable the consumer to make an informed decision. If the entrepreneur uses photos, they must faithfully represent the appearance of the product. Obvious errors in the offer are not binding on the entrepreneur.

All photos, descriptions, and information provided in the offer are indicative and do not constitute grounds for claims.

Each offer contains detailed information about the purchase conditions, including:

  • Price, excluding customs duties and VAT on import (which are borne by the customer);
  • Shipping costs (if applicable);
  • Method of concluding the contract and necessary steps to finalize it;
  • Possibility to exercise the right of withdrawal from the contract;
  • Available payment and delivery methods;
  • Validity period of the offer;
  • Information about warranty and after-sales service.

ARTICLE 5 - CONTRACT

The contract is concluded at the moment the consumer accepts the offer and meets the conditions specified in it.

If the consumer accepts the offer electronically, the entrepreneur will promptly confirm its acceptance. Until the consumer receives the confirmation, they may cancel the order.

If the contract is concluded electronically, the entrepreneur applies appropriate technical and organizational measures to ensure the security of data transmission.

The entrepreneur has the right to verify whether the consumer is able to fulfill their payment obligations. If based on this information the entrepreneur has justified reasons not to conclude the contract, they may refuse to fulfill the order or impose additional conditions.

After concluding the contract, the consumer will receive on a durable medium:

  • The company's registered office address where complaints can be submitted;
  • Information about the withdrawal procedure;
  • Information about warranty and after-sales service;
  • Conditions for contract termination in the case of long-term contracts.

Each contract is concluded subject to the availability of the ordered products.

ARTICLE 6 - RIGHT OF WITHDRAWAL FROM THE CONTRACT

The consumer has the right to withdraw from the contract concerning the purchase of products without giving any reason within 30 days. The withdrawal period starts the day after the consumer or their designated representative receives the product.

During the withdrawal period, the consumer should handle the product and packaging carefully. They may unpack or use the product only to the extent necessary to assess whether they want to keep it. If they decide to withdraw from the contract, they should return the product in its original condition and packaging, according to the entrepreneur's instructions.

A consumer who wishes to exercise the right of withdrawal from the contract should inform the entrepreneur within 30 days of receiving the product, preferably electronically. Then the consumer is obliged to send back the product within 14 days. They must also provide proof of shipment, e.g., a parcel tracking number.

If after this period the consumer has not informed about the intention to withdraw nor returned the product, the contract is considered binding.

ARTICLE 7 - COSTS RELATED TO WITHDRAWAL FROM THE CONTRACT

In the case of exercising the right of withdrawal from the contract, the consumer bears the cost of returning the product.

If the consumer has made a payment, the entrepreneur will refund the full amount within a maximum of 14 days from the moment of receiving the returned product or proof of its shipment.

ARTICLE 8 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the possibility of withdrawal from the contract in relation to certain products or services, provided that the consumer was informed of this before concluding the contract.

The right of withdrawal does not apply in the case of:

  • Products made to the consumer's special order or tailored to their individual needs;
  • Products with a short shelf life or subject to rapid spoilage;
  • Products that, due to their nature, are not suitable for return, e.g., for hygienic reasons (when the packaging has been opened);
  • Services whose execution began before the withdrawal period expired with the consumer’s consent;
  • Subscriptions to magazines and newspapers.

ARTICLE 9 - PRICES

Prices stated in the offer will not change during its validity period unless there are changes in VAT rates.

In the case of products whose price depends on fluctuations in the financial market, the entrepreneur may apply variable prices. In such a case, the consumer will be informed.

Typographical errors or mistakes in the stated prices do not oblige the entrepreneur to deliver the product at the incorrectly stated price.

ARTICLE 10 - WARRANTY AND CONFORMITY

The entrepreneur guarantees that the products and services offered in the store comply with the concluded contract, the description in the offer, and applicable legal regulations.

If the product is defective, the consumer has the right to make a complaint. Defective or incorrectly delivered products must be reported to the entrepreneur within 14 days of receiving the goods.

The warranty period provided by the entrepreneur corresponds to the manufacturer’s warranty period. The warranty does not cover damages resulting from improper use, natural wear and tear, or unauthorized repairs.

ARTICLE 11 - DELIVERY AND EXECUTION

The entrepreneur makes every effort to ensure that orders are fulfilled as quickly as possible and according to the agreed deadlines.

The delivery address is the one provided by the consumer at the time of placing the order.

If the delivery is delayed, the consumer will be informed within 30 days of placing the order. In such a case, the consumer has the right to cancel the order and receive a full refund.

The risk of damage or loss of the shipment passes to the consumer only after the order has been delivered.

ARTICLE 12 - DURATION OF THE CONTRACT AND TERMINATION

Resignation

The consumer may terminate an open-ended contract concerning regular deliveries of products or services at any time, with a maximum notice period of 1 month.

In the case of fixed-term contracts, the consumer may terminate the contract at the end of its term, observing the same notice period.

Renewal

Fixed-term contracts concerning regular deliveries of products or services cannot be automatically renewed.

An exception applies to subscriptions for magazines and newspapers, which may be extended for a period not exceeding 3 months, and the consumer may cancel them with a one-month notice period.

ARTICLE 13 - PAYMENTS

Unless otherwise agreed, the consumer must make the payment within 7 business days from the conclusion of the contract.

The consumer is obliged to report any errors in the payment data provided.

In case of non-payment, the entrepreneur has the right to pursue the due amounts in accordance with applicable regulations.

ARTICLE 14 - COMPLAINT PROCEDURE

Complaints regarding the performance of the contract should be reported to the entrepreneur within a reasonable time, describing the problem in detail.

The entrepreneur undertakes to respond to the complaint within 14 days of its receipt.

If the complaint is not resolved satisfactorily, the consumer may refer the matter to the appropriate consumer protection authorities.

ARTICLE 15 - LEGAL DISPUTES

Any disputes arising from this agreement are subject exclusively to Polish law.

If the consumer resides in another country, Polish law still applies.

ARTICLE 16 - SMS MARKETING

By signing up for SMS marketing in the Stellara store, the consumer consents to receiving notifications regarding orders, reminders, and promotional offers.

If the consumer wishes to unsubscribe from receiving SMS messages, they can send a STOP message to any received message or use the unsubscribe link provided in the message content.

Stellara is not responsible for any delays in the delivery of SMS messages or for errors resulting from the operation of telecommunications operators.

Additional information can be found in our privacy policy.